Legal

Privacy Policy

Last updated: February 2026

1. Introduction

REMI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate intelligence platform.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, company name)
  • Business data you upload or connect to REMI (documents, emails, property data)
  • Usage information and analytics
  • Communication preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and analyze your real estate data
  • Generate insights, reports, and recommendations
  • Communicate with you about our services
  • Ensure security and prevent fraud

4. Data Protection

We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Role-based access controls
  • Regular security audits and penetration testing

5. AI and Machine Learning

Data usage and model policy terms are defined in your customer agreement and applicable data processing addenda. Your deal data, portfolio information, and institutional intelligence remain firm-scoped, and processing is limited to providing the contracted service.

6. Data Sharing

We do not sell your personal or business data. We may share information with:

  • Service providers who assist in operating our platform
  • Legal authorities when required by law
  • Business partners with your explicit consent

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of certain data processing

8. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Upon contract termination, we will delete your data within 90 days unless legally required to retain it longer.

9. GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. This includes providing data portability, honoring deletion requests, and maintaining appropriate data processing agreements with our sub-processors.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@remi.ai.